jkpk Privacy Policy

Your personal information is very important to us. This document explains how jkpk collects, uses, stores and protects your information.

Last updated: January 2026

Introduction & Scope

jkpk ("we", "us" or "platform") operates a reliable online gaming service for users in Bangladesh. When you visit our website, create an account or use any of our services, you are considered to have agreed to the terms of this privacy policy.

This privacy policy applies to all services, products and digital platforms of jkpk. We may update this policy from time to time — the revised version will be published on this page and will take effect from the date of publication. For significant changes, we will endeavour to notify you through your registered contact details.

If you have any questions about this policy, please contact us at [email protected]. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

What Information We Collect

2.1 Information You Provide Directly

During account registration and use of our services, you provide us with the following information:

Full name, date of birth and gender
Email address and mobile number
Password (stored in encrypted form)
Payment details (bKash, Nagad, Rocket, Upay or bank account number)
National ID card or passport details for identity verification (where applicable)
Contact details and messages provided in support chat

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

IP address and device identifiers
Browser type, operating system and language settings
Pages visited, links clicked and session duration
Information collected through cookies and similar tracking technologies
Gaming activity, betting history and transaction logs

How Your Information Is Used

jkpk uses your information only for legitimate purposes. We do not use your information for any purpose beyond those listed below:

3.1 Service Operation and Improvement

To create, verify and manage your account
To process deposit and withdrawal transactions
To provide customer support and resolve complaints
To monitor platform performance and security

3.2 Legal Compliance

To comply with applicable laws and regulations
To prevent fraud, money laundering and other illegal activities
To verify user age (to prevent access by those under 21)

3.3 Communication and Promotions

To send important transaction and account-related notifications
To inform you about promotional offers, where you have given consent
To notify you of service changes or updates

Cookies & Tracking Technologies

Cookies are small text files stored in your browser. jkpk uses cookies to provide a secure and improved service. We use the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification and payment processing. Disabling them may disrupt the service.

4.2 Functional Cookies

These cookies are used to remember your language preference, display settings and gaming preferences, making your user experience more convenient.

4.3 Analytics Cookies

These cookies help us understand how users are using our platform, which pages are visited most and where there is room for improvement. All collected data remains fully anonymous.

You can disable cookies from your browser settings. However, please note that disabling certain cookies may cause some platform features to not work correctly.

Sharing Information with Third Parties

jkpk never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay and banking partners), technology infrastructure and security verification. These organisations operate under strict confidentiality agreements and may only use the information to provide the specified service.

5.2 Legal Obligations

We may be obliged to provide information in response to court orders, lawful requests from law enforcement agencies or the requirements of applicable law. In such situations, we will provide only the minimum information necessary.

5.3 Security and Fraud Prevention

Relevant information may be shared with the appropriate authorities to protect platform security, detect fraud and prevent illegal activity.

5.4 Business Restructuring

In the event of a merger, acquisition or business restructuring, user information may be transferred to the new entity. In such cases, the new entity will be required to comply with this privacy policy.

Data Security Measures

jkpk has implemented industry-standard technical and organisational measures to ensure the security of your personal information:

SSL Encryption: All data transmissions are secured through SSL/TLS encryption technology, which prevents unauthorised access by third parties.
Password Hashing: Your password is never stored directly — it is protected using an advanced cryptographic hashing method.
Access Controls: Only authorised staff can access user information within defined limits, and every access is logged.
Regular Security Testing: Regular security audits and penetration tests are conducted to identify system vulnerabilities.
Data Backups: Regular encrypted backups are maintained to protect against server failures or cyberattacks.

However, no organisation can guarantee complete security on the internet. You also have a responsibility — use a strong password, do not share your account details with others, and report anything suspicious to us immediately.

Data Retention Period

jkpk retains your information only for as long as necessary or as required by legal obligations. General guidelines are provided below:

7.1 Active Accounts

All information necessary to provide the service is retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period for the purposes of legal liability, dispute resolution and maintaining financial transaction records.

7.3 Legal Requirements

Financial transaction records and identity verification information must be retained for a specified period under applicable financial regulatory law.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected]:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to marketing communications or other non-essential processing. You can opt out of promotional communications through your account settings or by contacting us directly.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used format.

Protection of Minors

jkpk provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is mandatory at the time of registration, and we may request additional identity verification if needed.

If we suspect that an account holder is under 21, we will immediately suspend the account and request documents for age verification. If verification fails, the account will be closed and the related information will be securely deleted.

If you are aware of any minor who has registered on our platform, please let us know at [email protected]. We will take the necessary steps promptly.

Policy Changes and Updates

jkpk reserves the right to revise this privacy policy from time to time. Changes will be published on this page and the "Last updated" date at the top of the page will be updated.

For significant changes, we will endeavour to notify you at your registered email address or via live chat. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

We therefore recommend that you visit this page regularly. If you object to any change, you may close your account and contact us for assistance with this.

Contact Us

If you have any questions, objections or requests to exercise your rights regarding this privacy policy, please contact jkpk through the following:

Email: [email protected]
Live Chat: Support available 24/7 in Bengali and English

We will endeavour to process your request as quickly as possible. We may ask for additional information to confirm your identity.